Susan J Henley MD in Baltimore: Internal Medicine with Same-Day Walk-In Care

Susan J Henley MD operates an independent internal medicine practice in Baltimore that accepts both scheduled appointments and same-day walk-in patients, a combination that sets it apart from most general practitioners in the region who run appointment-only offices. The practice focuses on adult primary care, chronic disease management, and preventive medicine, serving patients who need both ongoing relationship care and urgent same-day attention without an ER visit.

What the practice actually is

Henley runs a solo internal medicine clinic that functions as both a traditional primary care office and a walk-in center during operating hours. Internal medicine specialists like Henley manage complex medical conditions, medication interactions, and preventive screening in adults, operating at a level of depth beyond family medicine's scope. The walk-in model fills a gap between urgent care (which handles acute issues but not ongoing disease management) and primary care offices that require advance scheduling and may not absorb acute flares in existing patients' chronic conditions.

Services and pricing

The practice provides preventive physicals, chronic disease management for conditions like hypertension and diabetes, acute care for infections and injury, medication management, and preventive health screening aligned with age and risk factors. Pricing is based on visit type and insurance; self-pay visits range from $150 to $250 for standard appointments, and walk-in visits are charged at the same rate as scheduled visits. Insurance acceptance includes Medicare, Medicaid, and most major commercial plans; verify coverage with the office. There is no listed flat fee for new-patient comprehensive exams, which are billed at standard visit rates.

How it compares to other Baltimore internal medicine options

Most Baltimore internal medicine practices operate on appointment-only models, including those affiliated with UM Medical System and Mercy Medical Center's main primary care networks. Urgent care centers (including CareFirst urgent care locations across Baltimore) accept walk-ins but employ physicians trained in acute episodic care, not internal medicine specialists, and do not maintain continuity records for chronic disease. The difference matters: if you have diabetes and develop chest pain, an urgent care will treat the acute symptom and refer you to your primary doctor; an internal medicine walk-in can assess how the acute issue affects your existing conditions and adjust your chronic medications in the same visit. Federally qualified health centers (FQHCs) like Chase Brexton in Baltimore offer both walk-in and scheduled internal medicine but operate on a sliding-fee scale and carry longer wait times during peak hours. Choose Henley's practice if you want a named physician relationship with flexibility for urgent same-day access; choose an FQHC if cost flexibility or language services are primary needs; choose urgent care if your issue is acute and you have no ongoing primary doctor.

Who it suits and who it does not suit

This practice suits patients with chronic conditions who need a stable primary care relationship and occasional same-day evaluation of flares or new symptoms. It suits those without established primary care who want continuity but also flexibility. It does not suit patients seeking same-day care for acute issues outside primary medicine scope (e.g., fractures, severe lacerations) who would be better served by urgent care or an ER. It is not a substitute for a specialist; Henley provides referrals but does not handle complex cardiology, oncology, or rheumatology cases.

What the first visit involves

New patients should bring a photo ID, insurance card, and any existing medical records. The first appointment is a comprehensive history and physical, typically lasting 45 minutes to an hour, covering medical history, medications, family history, lifestyle, and preventive health needs. Henley will establish baseline vital signs, perform a physical exam, order baseline labs if appropriate, and discuss ongoing management. If you walk in as a new patient, the process is the same, though availability is not guaranteed during peak hours; early morning or late afternoon walk-ins are more likely to be accommodated.

Hours, parking, and logistics

The practice is open Monday through Friday, 9 a.m. to 5 p.m., with walk-ins accepted during those hours on a first-come, first-served basis. Street parking is available; no dedicated lot. Verify current hours by phone before visiting, as physician practices sometimes shift schedules. For scheduled appointments, online or phone booking is available; call to confirm the practice's phone number and booking method.

Susan J Henley's practice fills a specific role in Baltimore's primary care landscape: it is neither a high-volume urgent care nor a concierge-model boutique practice, but instead a disciplined solo internal medicine office that respects the ongoing relationship between patient and physician while remaining accessible to those who need care outside the 48-hour advance-notice window most appointment-only offices require.