Privacy Policy

Effective August 8, 2025

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Please review this Privacy Policy before using our Services. It details how Dialogue Labs LLC, the owner and operator of baltimore.com, and its partners (collectively, the "Company", "we", or "our") collect, share, use, disclose, and protect personal information in connection with your use of our website(s) on which this Privacy Policy is linked (collectively, "Sites") and obtained through our business operations offline and online platforms, including email and telephone communications (collectively, the "Services"). "You" and "your" refer to any person accessing or using the Sites or Services. By using the Sites or Services, you consent to our collection, use, disclosure, and sharing of your personal information as described in this Privacy Policy, and agree to comply with our Terms of Use and this Privacy Policy (collectively, the "Terms"). If you do not agree with these Terms, please refrain from using the Sites or Services.

We may update this Privacy Policy and Terms periodically. When changes occur, we will inform you through appropriate means, such as posting the revised Privacy Policy on this page with a new "effective date." Changes will be effective upon posting unless otherwise stated.

By using the Sites or Services, you confirm that you are of legal age to form a binding contract with the Company and meet all eligibility requirements in these Terms. The Services are intended for individuals at least 18 years old, and we do not knowingly collect personal information from children under 16 without parental consent.

1. Categories of Information We Collect

We may collect various types of information from you when you use our Services that personally identifies, relates to, describes, or is capable of being associated with you ("Personal Information"), for our business purposes:

1.1 Customer Website Activity

Personal Information: Contact details (name, birth date, email, mailing address, telephone number) and demographic information provided voluntarily, such as in surveys.
Communications: Information provided through the Services (feedback, inquiries) and communications with us (calls, chats, emails, messages). Customer service calls may be recorded for quality assurance.
Automatically Collected Information: Browsing/search history, internet details (IP addresses, browser type, ISP, referring/exit pages, OS, date/time stamps, clickstream data) collected through web technologies like cookies and web beacons.
Service Providers and Contractors: Personal information received from service providers and contractors, such as ISPs.
Third Parties: Personal information received from third parties, like affiliates and advertising partners.
Mobile Activity: Device information and location data (e.g., GPS) collected when using a mobile device to access our Services.
Commercial Information: Payment card or bank account information, products or services purchased or considered, and other purchasing or consumer histories or tendencies.

These types of Personal Information we collect about you may vary based on how you use our Sites and/or Services and your relationship with us.

1.2 Online User Activity

We use third-party analytics tools to measure traffic, usage, and trends.
Information collected via cookies and web technologies includes:

Usage Details: Interactions with our Services (visit dates, times, lengths, pages accessed, visit frequency, referring websites).
Device Information: IP address, device type, unique device identifier, OS, browser type, mobile network information.
Location Information: Device location information, if access is granted.

1.3 Site Usage and Session Information

Information about your interaction with our Services (resources accessed, pages viewed, time spent, navigation details, mouse movements, clicks, text entered).

1.4 Business Information

We may also collect information about businesses and their representatives that engage with us such as EIN, TIN, address, phone number, email address, and bank account information (collectively, "Business Information"). This information is generally not considered Personal Information because it relates to a business. If such Business Information relates to a business contact person, we will treat it as Personal Information.

1.5 Communication Recordings

We may record calls and retain the content of written/ electronic communications between you and us. By communicating with us, you consent to our recording and retention of communications.

1.6 Aggregated or De-Identified Data

We may aggregate or de-identify Personal Information we collect for any purpose, including statistical or demographic purposes. Aggregated or de-identified information does not contain Personal Information. However, if we combine or connect this information with your Personal Information so that it can directly or indirectly identify you, we treat that combined data as Personal Information which will be used in accordance with this Policy.

2. How We Collect Information

2.1 Voluntary Disclosure

We may ask you to provide us with Personal Information when you communicate with us, including when you submit content to us and when you purchase products or services from us. You are not required to provide us your Personal Information; however, if you choose not to provide the requested information, you may not be able to use some or all of the features of our Sites or Services or we may not be able to fulfill your requested interaction.

You also may provide information to be published or displayed ("posted") on public areas of the Sites or transmitted to other users of the Sites or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk and are subject to the Sites' Terms of Use. Although we limit access to certain pages, please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of Sites with whom You may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

2.2 Third-Party Data Sources

We may collect Personal Information from third-party data sources such as communities we serve, marketing agencies or partners, analytics firms, government agencies, and other users who submit content to us.

2.3 Cookies and Internet-Based Advertising

2.3.1 We use cookies, such as Google Analytics, to analyze traffic across our websites and participate in interest-based advertising, also known as online behavioral advertising. We also use cookies to enhance your browsing experience. You can take the following steps to limit data shared with third parties via tracking cookies.

2.3.2 Rejecting Cookies: Most web browsers allow you to reject cookies, but doing so may diminish your experience with our Services.

2.3.3 Opting-Out of Tracking Cookies: We provide all customers and website visitors with the option to turn off tracking cookies by clicking on the "Cookie Choices" link found at the bottom of our websites. Please note that if you clear cookies from your browser cache or access our Services via a new device, your "Cookie Choices" preferences may be erased, and you may need to reset them.

2.4 Social Media Widgets

Our Sites may include social media features, such as Facebook, X, Instagram, YouTube, and LinkedIn widgets. These features may collect information about your IP address and the pages you visit on our Sites as well as other Personal Information. A cookie may be set to ensure that these features properly function. Your interactions with these features are governed by the privacy policies of the companies that provide them.

3. How We Use Your Information

3.1 Essential Purposes

Legal Compliance: Complying with and enforcing legal requirements, industry standards, contracts, and Company policies.
Fraud Prevention: Detecting, preventing, or investigating fraud and illegal activities.
Terms Enforcement: Enforcing our Terms of Use and other legal terms.
Business Transactions: Evaluating, negotiating, or conducting business transactions, where your personal information may be among the transferred assets.
Business Relationships: Managing relationships and fulfilling obligations arising from contracts.
Protection: Protecting rights, privacy, safety, property, operations, and security.
Remedies: Pursuing available remedies or limiting damages.

3.2 Customer Experience Purposes

Providing products/services and fulfilling requests.
Personalizing content and information, including offers of products/services.
Notifying you about changes to products or Services.
Providing customer service support.
Operating and improving website functionality and business operations.
Conducting testing, research, analysis, and product development.
Monitoring metrics (visitors, traffic, ad placement, demographics).
Improving Services' effectiveness and diagnosing technical issues.

3.3 Online User Purposes

Information collected via cookies is used to understand customer base, advertise Services, monitor performance, improve user experience, and enhance security.

4. How We Disclose Your Information

4.1 Disclosure Purposes

We may provide your Personal Information to other businesses ("Service Providers") to provide services to us or on our behalf. Categories of service providers we use include:

Legal Affiliates: Entities under our control or common control.
Service Providers and Contractors: Entities providing technology, business, professional, research, or legal services.
Advertising Partners: Marketing partners providing research and marketing services.
Data Analytics Providers: Entities analyzing and monitoring website traffic.
External Parties: Entities complying with legal requirements, preventing/addressing fraud, security issues, emergencies, and protecting rights and property.
Business Transactions: Entities involved in business transactions.

5. How We Store Your Information

By using our Services, you consent to the transfer and use of your personal information where our Services or service providers operate. We retain personal information as long as necessary for business purposes, legal requirements, and our retention policy. Accordingly, we employ commercially reasonable administrative, technical, and physical safeguards to protect Personal Information from unauthorized access, disclosure, and use. Even with these safeguards, no data transmission over the Internet or other network can be guaranteed 100% secure. As a result, while we strive to protect information transmitted on or through our Sites or Services, you do so at your own risk.

6. Your Choices About Your Information

6.1 Privacy Rights

Residents of certain states may have various rights concerning their personal information under applicable state laws. Where such laws apply to you, we will strive to fulfill your requests within the timeframe specified by the relevant state law. There may be legal reasons why we cannot fully comply with your request or why we may fulfill it differently than expected. If this is the case, we will explain our reasons in our response.

6.1.1 Right to Access

You may have the right to access the personal information we have collected about you, including the sources of that information, the purposes for collecting it, and the categories of third parties and service providers with whom we share it.

6.1.2 Right to Correct

You may have the right to correct inaccurate personal information about you, considering the nature of the personal information and the purposes of its processing.

6.1.3 Right to Delete

You may have the right to delete personal information that we have collected from you.

6.1.4 Exercising Your Rights

If you reside in a state that provides these protections, you can submit a request by completing the Privacy Rights Request form, or emailing us at [email protected]. To protect your personal information, you must verify your identity before we can act on your request. This involves providing personal identifiers that match the information we have previously collected from you and confirming your request using the contact information provided in the request. If additional information is needed, we will inform you.

6.1.5 Right to Appeal

There may be situations where we cannot process your privacy right request. In such cases, we will explain our reasons for declining your request. If you reside in a state that offers these protections, you can submit an appeal by completing the Privacy Rights Request form, or by emailing us at [email protected].

6.1.6 Right to Non-Discrimination

You have the right to be free from discrimination if you exercise your privacy rights under state law.

6.2 Right to Opt-Out

We may share your personal information with third parties. Online User Activity may also be shared with or collected by third parties, such as data analytics providers, about your visit to or use of our Services, and could potentially be used by those parties for their purposes. Some of these parties may be able to associate such information with you based on other information they have independently collected. You can opt out of the "sharing" of your personal information with certain third parties by submitting a "Do Not Share My Personal Information" request via the Privacy Rights Request form.

6.3 Right to Limit Use and Disclosure of Sensitive Personal Information[AB10]

We may share information that is considered "sensitive" under state law to third parties if such disclosures are necessary to provide the goods or services you have requested. You can request that we limit our use and disclosure of your sensitive personal information by submitting an opt-out request as described above.

Sensitive information includes:

Information about an individual's past, present, or future physical or mental health or condition, the provision of health care to the individual, or the past, present, or future payment for the provision of healthcare to the individual;
Consumer's financial institution account number, credit or debit card information, or any other information by which a consumer's financial account can be accessed, or by which a consumer might be charged for goods or services;
Social Security number;
Precise geolocation information; or
Information about an individual if any information that individual provided indicates he or she is a minor.

6.4 Cookies

We use cookies, such as Google Analytics, to analyze traffic across our websites and participate in interest-based advertising, also known as online behavioral advertising. We also use cookies to enhance your browsing experience. You can take the following steps to limit data shared with third parties via tracking cookies.

6.4.1 Rejecting Cookies

Most web browsers allow you to reject cookies, but doing so may diminish your experience with our Services.

6.4.2 Opting-Out of Tracking Cookies

We provide all customers and website visitors with the option to turn off tracking cookies by clicking on the "Cookie Choices" link found at the bottom of our websites. Please note that if you clear cookies from your browser cache or access our Services via a new device, your "Cookie Choices" preferences may be erased, and you may need to reset them.

6.4.3 Global Privacy Control

We respond to Global Privacy Control signals.

6.4.4 Do Not Track

We do not respond to Do Not Track signals.

6.5 Emails

You can opt-out of receiving promotional emails from us by clicking the "unsubscribe" or similar link within any email. Please note, if you have shared multiple email addresses with us, you will need to make an opt-out request for each email address.

6.6 Phone Calls

You can opt-out of receiving marketing calls from us by emailing us at [email protected]. If you have shared multiple phone numbers with us, you will need to make an opt-out request for each phone number. As of this date, we do not do outbound marketing calls. In the event we do, these policies become relevant.

6.7 Text Messages

You can opt-out of receiving text messages from us by replying "STOP" to any text message received. If you have opted in to receive text messages from us using multiple phone numbers, you will need to make an opt-out request for each phone number. As of this date, we do not do outbound text messages. In the event we do, these policies become relevant.

6.8 Mobile Devices

As with cookies, mobile devices may allow you to block certain information requests (e.g., location information), but doing so may diminish your experience with our Services. Mobile device or mobile operating system providers typically provide instructions on how to adjust such privacy features.

6.9 Shine the Light - Your California Privacy Rights

California residents have the right to request information from us regarding whether we have disclosed certain categories of information to other companies for their direct marketing purposes. If you are a California resident and would like to make such a request, you may do so by submitting a Right to Access request for your personal information as outlined above. Additionally, if you would like us to not disclose your personal information to other companies for their direct marketing purposes you may opt-out of such disclosures by submitting a "Do Not Share My Personal Information" request via the Privacy Rights Request Form.

7. Linking to Third-Party Websites and Services

Our Services may link to third-party websites and services, which are not governed by our Privacy Policy. We are not responsible for the privacy practices of these third parties. Your interaction with these websites is subject to their policies.

8. Children's Privacy

Our Sites and Services are not intended for children under the age of 16, and we do not knowingly collect Personal Information from children under the age of 16. If we become aware that we have inadvertently received Personal Information from a child under the age of 16, we will delete such information from our records.

9. How to Contact Us

For questions or concerns about this Privacy Policy or our Services, contact us at [email protected].