Driscoll Technologies in Baltimore: On-Site and Remote IT Support for Small to Mid-Size Businesses
Driscoll Technologies provides managed IT services and break-fix computer repair to Baltimore-area businesses, with a focus on companies with 10 to 100 employees that need predictable monthly support without the cost of a full IT department.
What Driscoll Technologies actually is
Driscoll Technologies operates as a managed service provider (MSP) and reactive repair shop combined. The firm handles network monitoring, cybersecurity patching, backup management, and hardware replacement under monthly contracts, and also accepts walk-in and scheduled repair jobs for businesses and individuals with immediate problems. The company is small enough to assign a named account manager to most clients but large enough to maintain on-call coverage for emergencies. It sits in the mid-market segment of Baltimore IT services, positioned between solo freelancers (cheaper, less structure) and large regional firms like Compunetix or national chains (higher overhead, less personal contact).
Services and pricing
Driscoll offers two main service tracks.
Managed IT: Monthly retainers start at $800 for small practices (under 15 users) and scale to $2,500 to $4,000 for mid-size offices. These contracts include unlimited remote support, monthly security updates, antivirus licensing, backup monitoring, and one in-person site visit per month. Hardware replacement (drives, RAM, network equipment) costs are usually itemized above the retainer; software licenses are passed through at cost plus 15 percent. Setup or migration projects (moving from one system to another) run $3,000 to $8,000 depending on complexity and data volume. Pricing can vary based on the number of locations and legacy system baggage; confirm current rates with the firm.
Break-fix and repair: Diagnostics run $100 to $150. Repairs typically range from $200 for a hard-drive replacement to $500 to $800 for malware removal or network troubleshooting. Data recovery (a specialized service) starts at $400 and can exceed $1,500 for physically damaged drives. Labor is billed at $120 per hour after the initial diagnostic fee, with most jobs quoted before work begins.
How Driscoll compares to other Baltimore IT options
Baltimore has three broad tiers of IT service. Solo consultants (often marketing themselves on LinkedIn or Thumbtack) charge $75 to $100 per hour and work well for one-off tasks but lack formal processes and backup. Large firms like Compunetix or outsourced help-desk operations compete on breadth of compliance certifications (HIPAA, PCI-DSS) and scale but often assign rotating technicians and have longer response times for non-critical issues. Driscoll sits in the middle: it offers the retainer predictability that solopreneurs cannot, but with lower overhead and faster response than firms with 50+ staff. Choose Driscoll if you want a single contact who knows your environment; choose a large firm if your industry demands formal audit trails and certified engineers; choose a freelancer if you have sporadic, simple needs and want the lowest hourly rate.
Who it suits and who it does not
Driscoll works best for professional practices (law offices, accounting, medical billing), nonprofits, and light-manufacturing operations with steady IT needs but no in-house tech staff. It does not specialize in high-security environments (financial trading floors, classified government contracts) or complex infrastructure (hospitals with dozens of servers). It also does not offer graphic design, web development, or other non-IT services, though it can recommend partners for those.
What the first visit involves
A potential managed-services client typically schedules a free 30-minute consultation at Driscoll's office or by phone. A technician will ask about your current setup, pain points, and compliance requirements, then provide a proposal within three to five business days. If you engage, onboarding includes an inventory of all hardware and software, patch assessment, backup testing, and user documentation. A break-fix customer can drop off a machine, call for a remote-support session, or request an on-site visit (add $75 for travel). Turn-around time for standard repairs is three to five business days; diagnostics are usually done within 24 hours.
Hours, parking, and logistics
Driscoll operates Monday through Friday, 8 a.m. to 5 p.m., with after-hours emergency support available to managed-services clients. The office is in Canton and has street parking and a small lot. Remote support does not require an office visit. On-site visits to client locations are available during business hours and sometimes early morning or evening by arrangement. Confirm current hours and emergency availability before scheduling.
Driscoll Technologies fills a practical niche in Baltimore's professional-services market: established enough to be reliable, focused enough to know your systems by name, and priced to be viable for a 20-person law firm or nonprofit that cannot justify a full IT hire.
