Your Family Tech in Baltimore: On-Site Repair and Remote Support for Home and Small-Business Computers
Your Family Tech is an independent computer repair shop on East Lombard Street that handles virus removal, hardware replacement, data recovery, and remote troubleshooting for Baltimore households and small offices, operating on a per-job basis rather than long-term service contracts.
What Your Family Tech actually is
Your Family Tech occupies a modest street-level storefront in Canton and handles repair work at the counter or on-site at customer homes and offices. The shop does not manage networks for large organizations, nor does it sell new computers. Instead, it specializes in diagnosing and fixing existing machines—Windows desktops and laptops, Macs, and some older equipment—and offers remote support for clients who prefer to stay home while technicians access their system by screen-sharing software. The business has operated in Baltimore for over a decade and handles roughly equal volumes of walk-in repairs, scheduled appointments, and phone-based support.
Services and pricing
Diagnostics cost $60 and take 24 to 48 hours; the fee applies toward any repair you approve afterward. Common repairs run $80 to $200 in labor, depending on complexity. A hard-drive replacement typically costs $120 to $180 in labor plus the cost of the new drive (prices for SSDs vary but generally fall between $50 and $150 depending on capacity). Virus and malware removal ranges from $100 to $250 depending on infection severity. Data recovery from damaged drives starts at $150 for simple cases and rises to $400 or more if the drive has suffered physical damage; the shop quotes each recovery individually. Remote support sessions are billed at $80 per hour, charged in 15-minute increments. Ask when you call whether a repair will be ready same-day (common for software issues, rare for hardware replacements) and confirm current pricing, as parts costs fluctuate.
How Your Family Tech compares to other Baltimore repair options
Baltimore has a handful of independent repair shops alongside chains like Micro Center (on Ritchie Highway near the Beltway) and Best Buy's Geek Squad. Micro Center employs in-house technicians and offers similar diagnostics and labor rates but stocks new and used computers, which Your Family Tech does not; Micro Center suits buyers shopping for hardware alongside repair. Geek Squad charges higher labor rates (typically $150 to $300 depending on task) and operates within Best Buy's broader retail context, which can mean longer appointment wait times during the holiday season. Your Family Tech's strength is accessibility: no corporate wait queue, the ability to hand off your machine directly to a technician you can speak with on the phone, and willingness to attempt recovery on drives other shops might decline. The remote support option distinguishes it further for customers uncomfortable handing over a machine or unable to leave home.
Who Your Family Tech suits and who it does not
This shop works well for homeowners with older computers they want to keep running, small-business owners who need quick turnaround on a limited budget, and anyone who has already tried free antivirus software and needs professional malware removal. It suits people comfortable dropping off a computer and waiting a few days. It does not suit businesses needing on-call emergency support 24/7, organizations requiring preventive monitoring and patching across many machines, or customers who need a new computer immediately. If you need a machine within hours, Micro Center's in-stock inventory may be faster.
What the first visit involves
Call or visit in person with your computer (or describe the problem over the phone if it will not start). The technician will ask what went wrong, run diagnostics, and phone you with findings and a repair estimate within 24 to 48 hours. If you approve, the work typically takes another few days unless the repair is simple (a virus removal or a Windows update issue might clear the same day). You pick up when notified, pay at the counter, and receive a receipt. If you choose remote support, the technician will email you a link to a secure screen-sharing session; you stay at your computer while they navigate and fix.
Hours, location, and logistics
Your Family Tech is located on East Lombard Street in Canton, a few blocks from the Broadway Market. Hours are Monday through Friday, 10 a.m. to 6 p.m., and Saturday 10 a.m. to 4 p.m.; it is closed Sunday. Street parking is available on Lombard and nearby side streets; the Canton neighborhood has enforced parking regulations, so check signage. The shop is small and does not require an appointment for drop-off, though calling ahead (410-276-2000) can help if you have questions before arriving. Confirm hours by phone if you are planning a weekend visit, as holiday schedules may shift.
Your Family Tech fills the gap between big-box repair chains and the scarcity of trusted local technicians in Baltimore, offering transparent pricing and a willingness to work on older machines that bigger shops would rather not touch.
