Heather Delauter at RE/MAX Results in Baltimore: Buying and Selling in a Fractured Market

Heather Delauter operates as a real estate agent within RE/MAX Results, a franchise of the national RE/MAX network that maintains multiple offices across Baltimore and the surrounding region. She works in a market where the price gap between neighborhood submarkets has widened considerably: median home sales in Canton or Federal Hill in 2023 topped $500,000, while equivalent properties in Sandtown-Winchester or Gwynn Oak moved at $150,000 to $200,000, a spread that makes agent expertise in specific zones critical rather than optional.

What Delauter and RE/MAX Results actually do

RE/MAX Results is a brokerage that handles residential sales, purchases, and rental transactions. Delauter operates as a listing agent, buyer's agent, or both, depending on the transaction. As a listing agent, she markets properties, coordinates showings, and negotiates offers on behalf of sellers; as a buyer's agent, she identifies properties, structures offers, and shepherds clients through inspection and financing contingencies. RE/MAX is a commission-based model: the brokerage and agent split the commission paid by the seller at closing, typically 5 to 6 percent of the sale price, split equally between listing and buyer's sides. That means on a $350,000 sale in Baltimore, the total commission pool is roughly $17,500 to $21,000; the buyer's agent portion (usually half) goes to the brokerage and agent, not directly to the buyer.

Services and what they cost

Delauter's core services depend on which side of the transaction she represents. For sellers, the process begins with a comparative market analysis (CMA), in which she pulls recent comparable sales in the same neighborhood to suggest a listing price. A typical listing on the Baltimore market stays active 40 to 90 days before sale or price reduction, depending on neighborhood and condition; Delauter's job is to photograph, write descriptions, and schedule showings. For buyers, her role is to show properties that fit criteria, write and submit offers (non-binding, unlike some markets), and manage the due-diligence period, typically 10 to 14 days in Baltimore, when the buyer can inspect, order appraisals, and back out without penalty if major issues surface.

The commission structure is standard across Baltimore: Delauter and RE/MAX Results earn only when a sale closes. If a deal falls through during contingencies or negotiation, there is no fee. For sellers, the upside is that listing agents have strong incentive to price aggressively and market heavily; the downside is that a brokerage with weak market presence in a specific neighborhood may not attract buyer traffic. For buyers, working with an agent typically costs nothing because the seller's side pays the buyer's agent commission from the sale proceeds. A buyer who chooses to hire an agent on a flat-fee or hourly basis (uncommon in Baltimore but possible) can negotiate different terms.

How Delauter and RE/MAX Results compare to other Baltimore brokerages

Baltimore has no dominant real estate brokerage the way some markets do. Keller Williams Maryland, Coldwell Banker, and Chesapeake Real Estate are substantial regional competitors; smaller independent brokerages and solo agents also operate throughout the city. The practical distinction is network and neighborhood focus. RE/MAX Results has multiple office locations in the region, which typically means better lead generation and internal referral traffic; a solo agent or small brokerage may have deeper roots in a specific neighborhood but less infrastructure for buyer representation from outside the area. If you are buying in Canton or selling a rowhouse in Fell's Point, choosing an agent with consistent activity in those neighborhoods (regardless of brokerage) matters more than the brokerage name. If you are relocating to Baltimore from another state and need representation, a brokerage with national recognition and local offices (RE/MAX, Keller Williams, Coldwell Banker) eliminates some coordination friction.

Who Delauter suits and who it does not

Delauter is a fit for sellers seeking representation by an agent with brokerage infrastructure and for buyers who are purchasing with local agent representation. She is not a fit for buyers planning to make an all-cash offer without contingencies or for sellers comfortable listing without agent representation (FSBO, or for-sale-by-owner). FSBO sales are uncommon in Baltimore, partly because of complexity around lead generation and negotiation and partly because agent commissions are typically paid by the seller regardless, so the savings are minimal.

What the first meeting involves

An initial conversation typically begins with a needs assessment. For a seller, Delauter would schedule an in-home visit to examine condition, note recent updates, identify neighborhood comps, and discuss listing price and timeline. For a buyer, the first step is usually a pre-approval letter from a lender (required to make offers in Baltimore) and a discussion of neighborhoods, price range, and must-haves. Both conversations are free and come with no obligation to sign an agreement.

Hours, parking, and logistics

RE/MAX Results has office locations throughout Baltimore and the region; Delauter can be reached through the RE/MAX website or by phone. Real estate transactions close during normal business hours at title companies or attorneys' offices, though most showings happen evenings and weekends. Parking is not a constraint; most properties have street parking or a lot.

Delauter's role and compensation align her incentives with closing sales; in a market as fragmented as Baltimore, that alignment is worth evaluating against a brokerage's actual market presence in your specific neighborhood.